1. When will I receive my HA order?
We aim to post all orders out within 3 working days. All UK Mainland orders are posted using the Royal Mail Signed For service. We will send you your tracking number, so you can be sure not to miss your delivery.
Orders for the rest of the word will be posted via courier, signed for. You will be provided with a tracking number and we aim for all orders to reach you within 7-10 working days.
2. What’s in the box?
Your HA wig will arrive in its own box, padded with tissue to keeps its shape, although it may still need to stand for a day on a wig head or block. We don't package our wigs in plastic bags for the sake of our planet - every little helps.
You will also receive a wig cap plus a free gift! Free gifts are usually cruelty free lashes or cosmetics from brands such as Clinique or Illamasqua.
3. Can I swim / workout in my wig?
Of course! All our wigs are 100% human hair. The caps are strong and secure. The lace is delicate however, depending on the products you use to secure it, will be suitable for swimming. Chlorine and sea salt will dry out the hair so be sure to wash your HA wig in a sulphate free shampoo and deep moisturising conditioner. Applying Argan Oil on the ends of the hair will also help keep it moisturised.
4. Can I straighten / curl my wig?
All HA wigs are made from 100% human hair, so you can treat it just like your own hair. Be sure to use heat protector and be careful around your lace, especially when blow drying as you don't want to tear the lace.
5. How do I know my cap size?
Please view the "Wig Cap Sizes" section on the HA website for thorough instructions on how to measure your own head. Be sure to have these measurements handy for custom wig order enquiries.
6. Do you offer finance?
Yes! HA offers finance on all wigs! Unfortunately, we can’t integrate this feature into the website so simply send us a quick enquiry and we will get straight back to you with instructions.
7. What is the longest length of hair available?
We can go all the way up to 24inches! We don’t often make ready to ship wigs in this length but we can certainly use the 24 inch for custom orders.